Welcome to Oceanpay's Dispute & Chargeback Policy. We aim to provide a transparent and fair process for resolving disputes and chargebacks. By using our services, you agree to abide by the terms outlined in this policy.
If you encounter any issues or discrepancies with a transaction, we encourage you to contact our customer support team at disputes@oceanpay.com. Our support team will work diligently to resolve the matter promptly.
When filing a dispute, please provide detailed information, including transaction details, dates, and any supporting documentation. This will assist us in investigating and resolving the dispute more efficiently.
We strive to resolve disputes within [X] business days from the date of filing. However, complex cases may require additional time for thorough investigation.
A chargeback is initiated by the cardholder through their issuing bank, requesting a reversal of a transaction. Chargebacks may occur due to unauthorized transactions, fraud, or other reasons defined by card networks.
If you believe a charge on your statement is unauthorized or if you encounter any issues, contact your card issuer promptly to initiate a chargeback.
Upon receiving a chargeback request, Oceanpay will conduct a thorough investigation to determine the validity of the claim. We may request additional information from both the cardholder and the merchant involved in the transaction.
Oceanpay may charge a fee for processing chargebacks. Refer to our fee schedule for details.
Merchants are responsible for maintaining accurate transaction records. This includes providing evidence in the event of a dispute or chargeback.
Merchants should maintain open communication with customers to address concerns and resolve disputes before they escalate to chargebacks.
Oceanpay employs advanced security measures to prevent fraud. Merchants are encouraged to implement additional security measures and follow best practices to reduce the risk of fraudulent transactions.
Merchants can take proactive steps to prevent chargebacks by ensuring transparent communication, providing excellent customer service, and promptly addressing customer concerns.
